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← Week 20: IT Service Management and Root-Cause Analysis
Week 20 test
8 questions · score 70% or more to complete the week. Retake as often as you like.
Question 1 of 8
0 answered
13%
Week 20
Why write knowledge-base articles after resolving issues?
A
So the next engineer can resolve the same issue faster and more consistently
B
To increase the ticket count
C
It is only for auditors
D
To replace monitoring
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